Tuesday, September 23, 2008

A few words...

We had originally thought to stain the logs ourselves. We'd had experience doing the Bethany Cabin over the years and thought we could pull it off! But, with Rick and Andy working on finishing the garage before winter and so much else going on we were faced with leaving the logs unprotected through winter, and while not a bad thing, it would certainly mean more work come spring having to clean the logs before even thinking about the stain.

We'd been calling painters for a few weeks, and not getting any return calls. Suddenly, last Saturday a team showed up to give us an estimate and they had a window of opportunity to start on Monday (nice warm weather forecast for the week)...BUT...we didn't have the stain yet!

Enter Lok N Logs to the rescue!!! I can't say enough good things about the service they have provided. Their stain warehouse had closed for the weekend and we thought there was no way to get the stain and be ready to start at 8 AM Monday. I took a chance and called Pat (our rep at Lok N Logs) on his cell and explained what was happening. He offered to go get the key, grab the pails of stain we needed, bring them to his home, and we could take a road trip on Sunday to pick them up (road trip=400 miles round trip). It all went off without a hitch and you have already seen the results from the last batch of pics we posted.

Thanks Pat!!!


Shellmo said...

I'm so glad it all worked out for you. It's times like these when a company can shine for their customer!

Rick and Dianne said...

Yes it's worked great. I have only good things to say about the Lok N Log as a company. And I certainly believe that Pat has been instrumental in everything that's come together so perfectly. He even came up himself a week ago in order to deliver some materials that were desparately needed to continue the inside work.